Refund policy
We make things meant to be worn hard and kept a long time. If what arrived isn't right, we'll put it right.
Your legal right to cancel — 14 days, no reason needed
If you're in the EU/EEA, you have a statutory right to cancel your order within 14 days of receiving it, for any reason at all — including simply changing your mind. You don't have to explain yourself. Tell us at support@wyrdloresociety.com within 14 days of delivery, send the item back within 14 days of telling us, and we'll refund you in full — including standard outbound shipping — within 14 days.
You cover the cost of posting it back. Full detail, including the model cancellation form, is in Section 3B of our [Terms of Service].
Our own guarantee — 60 days
Beyond that legal minimum, we offer a 60-day money-back guarantee. Use whichever suits you better.
We will always refund or replace:
- Items sent in error
- Items that arrive damaged or defective
- Items that don't match how we described them
To open a request, write to us at support@wyrdloresociety.com with your order number and a short account of what went wrong. A photograph helps, but isn't required. We read every message ourselves.
Faulty goods — two years
Separately from all of the above, EU law gives you a two-year legal guarantee of conformity. If a piece turns out to be faulty or not as described, you're entitled to a repair, replacement, price reduction or refund — for two years from delivery. That right can't be signed away, and we wouldn't want to.
To keep your piece in good condition for the long haul, follow the care instructions included with your order.
This policy may be revised without notice. The current version always lives here; if anything is unclear, ask us directly at support@wyrdloresociety.com.
